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Customer Services Coordinator

£30,000 - £32,500
Surrey
Permanent

Our client is one of the UK’s leading 5 star rated residential developers and are seeking a highly motivated and experienced Customer Services Coordinator to join their team of six in Surrey.

As a Customer Services Coordinator, you will be responsible for ensuring exceptional customer satisfaction throughout the home buying journey and managing post-sale service requests. You will act as the main point of contact for homeowners, delivering efficient, professional, and courteous service. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with multiple stakeholders.

With a strong track record of quality and customer satisfaction, our client are dedicated to providing the best possible experience to their customers and with the region operating at circa 250 units a year and being forecast to grow to 500 within the next three years, this is an exciting time to join this dynamic award winning business.

Responsibilities:

  • Liaise with homeowners to ensure their queries and concerns are addressed promptly and efficiently
  • Coordinate appointments and inspections with homeowners, contractors, and suppliers
  • Manage the defects resolution process, ensuring timely and satisfactory resolution of any issues
  • Maintain accurate and up-to-date customer records, ensuring all tasks are logged and tracked
  • Collaborate closely with key internal departments, such as construction and sales, to ensure smooth operations and customer satisfaction
  • Provide guidance and support to homeowners regarding general maintenance and troubleshooting
  • Act as a point of contact for customers throughout the warranty and after-sales process.

Requirements:

  • Proven experience in a customer service role within the residential construction industry
  • Exceptional verbal and written communication skills, with the ability to empathise and build rapport with customers
  • Strong organisational skills, with the ability to prioritise and multitask in a fast-paced environment
  • Excellent problem-solving skills, with the ability to find innovative solutions to customer issues
  • Proficient in Microsoft Office Suite and customer relationship management (CRM) software
  • A positive and proactive attitude, with the ability to work effectively within a team
  • Flexibility to adapt to changing priorities and tasks

Please contact me to discuss further.

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